Customer Support Agent

Why Should You Work for ProPride Marine?

ProPride Marine is a marine products e-commerce company.

ProPride Marine is offering several exciting positions that are catered toward boating and water sport enthusiasts, and to those with customer-focused backgrounds! ProPride employees are treated like family and our number one asset, and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:

• Medical Insurance
• 401k
• Paid Time Off 
• Paid holidays
• Competitive wages
• Discounts on product
• Opportunities to grow within the company
• Casual Environment
• Discounted Merchandise
• FUN

Summary

We are hiring a customer service representative to manage customer queries, orders and other customer related issues. You will be asked to process orders, make modifications, and handle questions and complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. You will also be helping customers by providing product and service information and resolving customer related issues.  

Essential duties and responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Serve customers by providing product and service information and resolving product and service problems.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Be a problem solver and be willing to tackle anything - Be able to work independently and efficiently.
• Obtain a solid understanding and knowledge of all product lines.
• Recommends potential products or services to management by collecting customer. information and analyzing customer needs.
• Any other requests from supervisor.

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Skills:  Strong problem solver, phone skills, listening, resolving conflict, analyzing information, and be able to multi-task.

Communication:  Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Education/Experience: High school diploma, general education degree or equivalent
• Computer Skills: Knowledge of Microsoft Office preferred
• Call Center: Previous experience in customer service, sales, or other related fields

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: Call center
• Physical Demands: While performing the duties of the job, the employee is regularly required to stand, sit for extended periods of time.
• Employee is frequently required to speak and hear.